Business process improvement AI Automation
I help businesses reduce repetitive work, make company knowledge easier to use, and turn promising AI ideas into working solutions.
From understanding the problem to designing, building, and testing the solution, I work with your team to improve the way your business operates.
Former Engagement Manager with the MIT-IBM Watson AI Lab and IBM Research.
Services
Understand where work slows down, information gets lost, and people repeat the same tasks. Map the current process, clarify ownership, and prioritize practical changes.
Typical work: workflow discovery, process mapping, requirements, opportunity assessment, and implementation roadmaps.
Make your organization's documents, experience, and institutional knowledge easier to find and use. Build a foundation for AI answers grounded in relevant company information.
Typical work: content assessment, knowledge organization, document ingestion and indexing, retrieval-augmented generation (RAG), and knowledge portals.
Connect the information and tools your team already uses. Reduce duplicate entry and improve handoffs while keeping approvals and consequential decisions with people.
Typical work: connected forms, approval workflows, system integration, document generation, testing, and adoption support.
Ways to work together
For teams that know work could run better but need help deciding where to start.
We examine the current workflow, systems, information, handoffs, and exceptions. Together, we identify where process changes, automation, or AI could make a practical difference.
For teams ready to improve a specific workflow or test an AI use case.
I design and build a manageable solution using your existing tools where they fit. We test it with representative work, keep necessary approvals with people, and refine it before expanding.
For organizations that need continued support turning improvement ideas into working systems.
I work alongside your team to prioritize opportunities, guide technology decisions, coordinate implementation, and support adoption.
Tell me what is taking more time than it should. We’ll identify a useful first step.
Selected work
An ongoing engagement with a creative and brand experience agency, spanning AI knowledge systems and the processes that move projects forward.
The goal: make information across Google Drive and past project materials easier to find, understand, and use.
I began by assessing the content, organizing the document collection, and building ingestion and indexing capabilities. The work expanded into AI-assisted retrieval, summarization, and a knowledge portal using Google Cloud and Vertex AI.
This foundation brings relevant company information into reach while preserving the distinction between source material and AI-generated answers.
The goal: carry project information through the workflow with less repeated entry and clearer review points.
I am developing connected tools for project intake, service selection, estimating, scheduling, approvals, and generated project documents. The work includes version controls and protected approved records so revisions can be reviewed without losing earlier decisions.
Selected workflows have been exercised through controlled pilots and automated checks. Broader staff acceptance, further integration, and measurement of business outcomes remain ongoing.
Business process discovery, requirements, solution design, hands-on implementation, testing, documentation, and delivery coordination.
The approach
Review the current process, systems, information, and people involved.
Select a manageable problem and agree what success would look like.
Develop a focused pilot, check the results, and refine it with users.
Support adoption, document ownership, and measure the effect on day-to-day work.
About Matt
I'm Matt Sisson, founder of Matt Sisson Consulting & Creative Services and a former Engagement Manager with the MIT-IBM Watson AI Lab and IBM Research.
I combine enterprise transformation experience with hands-on work across business analysis, solution design, development, testing, and delivery coordination.
My focus is practical: understand how the business works, use existing tools where they fit, and introduce AI and automation where they can make a useful difference.
Blog
Practical notes on business processes, company knowledge, and putting AI to work.
One collection of essays and practical notes, published on Substack and featured here.
Short takes, practical examples, and a closer look at the work.
Let's talk
Whether your team is repeating the same administrative work, struggling to find company knowledge, or deciding where to start with AI, let's discuss the problem and what a useful first step could look like.